Frequently Asked Questions
Sales Related Questions
Do you offer refunds?
Anyone that purchases a The Autism Helper Course and realizes that it is not for them may request that their access be cancelled (and their purchase refunded) within 7 days. Please contact firstname.lastname@example.org.
My teaching partner really wants to use one of the resources I got through The Autism Helper Course. Can I share it with her?
No, sorry. The membership price covers the cost for one teacher to use the resources for their own classroom/students. You can not share these products with other teachers digitally or in printed form at all. If you have a teaching friend that would like to get our resources too, you can have them contact our support team at email@example.com
How can I leave you feedback or ask you questions?
We’d love to hear your feedback and answer your questions. You can send them to firstname.lastname@example.org. Please give our team a few days to reply.
Can I download the videos?
You cannot download the videos. Your access to The Autism Helper Professional Development Membership is ongoing for as long as you remain an active member. You simply have to log into the site to watch the videos over and over again.
Your videos seem to be constantly buffering. What can I do?
We suggest two things: Turning off any other program that might be using bandwidth and after clicking play, allow some time for it to download before trying to watch from the beginning.
- Turn of HD by clicking on it at the bottom right of the player. This will be a much less detailed version of the video and harder to see the charts.
- Or try a different browser. Maybe Chrome, Firefox or Opera will work better for you if you are on Internet Explorer.
- And in regard to our last suggestion, please check your speeds. Here is a site for speed test: http://www.speakeasy.net/speedtest/ Just click on the city that is closes to you and it will run. I’d say to run smoothly, you would need 10mbs download or better (ISPs say 5mbs watching videos if nothing else is using bandwidth). Many home internet providers can supply 20 mbs download and 4 mps upload speeds. Others provide even faster accessibility such as 90 mbs download and 12 mbs upload.
- And last, it might be worth it to see if your ISP has a “data cap” on your service that might be slowing it down.
Lastly, you’re going to get better performance when using a desktop or laptop. And remember that if you’re attempting to watch on a smartphone, be sure you’re connected to an active WiFi connection (or you may be using huge amounts of your data plan.)
The videos won’t play on my computer or mobile device. Please help.
We’ll be glad to provide technical assistance whenever possible. We have tested our videos on the current browsers and devices, but you may have one we haven’t tested.
Just send an email to email@example.com telling us which video you were trying to play and the device you were trying to play it on. Please provide the Make, Model, and Browser you were using and we’ll check out the problem.
What is a "zip" file and how do I access the content?
A ZIP file is simply a collection of one or more files and/or folders but is compressed into a single file for easy transportation and compression.
If your computer is Windows-based, the easiest way to unzip a file is to find the zip file (it may be in a “downloads” folder if you haven’t specified another location, right-click on it and press Extract All.
A new window will open up and you can select where you want the files to be extracted. By default, it will extract the contents to the same directory in which your zip file resides. Just hit extract and a folder will be created that has all of the zipped files in it.
Opening ZIP files on Mac is simple. If you want to use the built-in archive utility, just select the Open option from the context menu. To open a ZIP file using The Unarchiver, open the context menu and select Open With and then The Unarchiver.
If you’re trying to extract files on an iPad, you can find step-by-step instructions here: https://www.businessinsider.com/how-to-open-zip-files-on-ipad
What happens if I want to change my password?
No problem. To change your password you can click the link to reset your password on the login screen.
Once you submit your request, an email is generated by the site that has the subject line: [The Autism Helper Professional Development Courses] Password Reset. It will be sent to the email address you used when you joined… so if you don’t see it, please check your SPAM folder.
There will be a link in the email that has your username that, when clicked, lets you type in a different password and submit it. When complete you will be directed to the login screen so you can login with your new password.
How do I navigate around the course.
Questions on how to navigate around the course? We have created a document for you to print off and keep handy just in case. Click the link below to access the PDF document.
Continuing Education Unit (CEU) Questions
How do I request CEUs?
To request Continuing Education Credits (CEUs), click on the link in the navigation menu at the top of the page..
You can earn 5 CEUs upon completion of the entire course. This means that you must mark each lesson in each module as “Complete”.
School districts differ in what they will accept as a CEU. It is up to each individual to confirm that CEUs from The Autism Helper, Inc. will be approved by your school district. Sasha Long, BCBA is an Authorized Continuing Education (ACE) provider from the Behavior Analyst Certification Board.
For BACB Type 2 CEUs, please request within 45 days of completion of the course.